Quick Answer
30-day return window from when you receive your order. One return or exchange per order. Frames must be unworn and in original packaging.
Policy Summary
| Item | Details |
|---|---|
| Return window | 30 days from receipt |
| Return options | Full refund, exchange, or store credit |
| Return shipping | Customer pays unless KEZVOR error (prepaid label provided) |
| Original shipping fee | Non-refundable |
| Warranty | 365 days for quality defects — contact us for repair or replacement |
How to Start
- Contact Customer Service or open My Tickets with your order number
- Our team confirms within 24–48 hours and provides return instructions
- Ship your return and send us the tracking number
- Do not return to the address on your original package label
Full legal terms: Returns & Refunds