Quick Answer
Return or exchange within 30 days of receiving your order if the frame doesn't fit. One return or exchange per order.
Steps
- Contact Customer Service or open My Tickets with your order number
- Our team confirms return details within 24–48 hours
- Ship back unworn frames in original packaging using the return label or address we provide
- Send us your return tracking number after shipping
Prevent future issues: Frame Size Guide | Virtual Try-On
Full policy: Returns & Refunds