Quick Answer
Track your order at Track Order with order number + email, or view status in My Orders when logged in.
Order Status Stages
| Status | Meaning |
|---|---|
| Processing | Payment confirmed; RX being verified |
| In Production | Lenses being crafted in lab (3–7 days) |
| Shipped | Tracking number emailed; carrier has package |
| Delivered | Package arrived |
No Tracking Email?
- Check spam/junk folders
- Allow 1–2 business days after "Shipped" for carrier scan
- See Order Confirmation Email Not Received
Production times: How Long Does Delivery Take?