Quick Answer
Do not discard packaging. Photograph the box and glasses, then contact us as soon as possible (within 30 days of delivery).
Steps
- Take photos of the outer box, inner packaging, and damaged product.
- Contact Customer Service or open a Support Ticket with your order number.
- For carrier damage or KEZVOR errors, we typically provide a prepaid return label and arrange replacement or refund.
What's Covered
- Cracked frames from impact in transit
- Scratched lenses before first use
- Bent temples or broken hinges on arrival
Normal wear after use is not covered — see Return Policy.