Quick Answer
Your card or PayPal is charged immediately when you place the order — not when glasses ship.
Payment Flow
- Checkout complete → payment captured
- RX verification → 1–2 business days (if manual review needed)
- Lab production → 3–7 business days
- Shipped → tracking email sent
Failed Payments
- Try PayPal if card declined — common for international transactions
- Ensure billing address matches card issuer records
- See Order by Phone for assisted checkout