Quick Answer
Contact service@kezvor.com or open a Ticket immediately with your order number. Changes are possible only before production begins.
What Can Be Changed
| Item | Before Production | After Production |
|---|---|---|
| Shipping address | Yes | Carrier redirect may be possible |
| Prescription values | Yes | No — lenses already cut |
| Frame model | Cancel & reorder | Return policy applies |
| Lens options | Yes | No |
How to Request
- Email service@kezvor.com with order number
- State exact changes (new address or corrected RX)
- We confirm before lab starts work
Check status: My Orders